INTRODUCTION TO OUR REFUND POLICY
Our commitment is to provide transparency and assurance to our esteemed customers through our carefully crafted refund policy. By availing of our services, you tacitly agree to the stipulations outlined in this agreement. Any queries or uncertainties are welcomed, and we encourage you to reach out for clarification.
MANAGING YOUR PREFERENCES
If you wish to cease receiving correspondence from us, a simple notification is all it takes. Let us know, and we will promptly exclude you from our email list, respecting your preferences.
ADDRESSING CONCERNS AND ISSUES
Here at Skypark IT Solutions, an Indian web development company, we hold the outcomes of every project in high regard. Our firm is committed to a philosophy of joint responsibility with our clients, actively seeking amicable resolutions to any issues that may surface. Refunds, if deemed necessary, are considered only after an exhaustive exploration of alternative resolutions.
PURSUING A REFUND
Our primary aim is to arrive at a solution that benefits all stakeholders. Hence, we kindly request initiating a final dialogue with us at info@skyparkitsolutions.com before opting for a refund claim, should such considerations arise. Requesting a refund should be a last resort, employed only if comprehensive discussions fail to yield a resolution. Rest assured, every effort will be exerted to address concerns and provide an optimal resolution.
REFUND ELIGIBILITY CRITERIA
The meticulous conditions under which a refund may be sanctioned are explicitly delineated in our refund policy:
Full Refund:
Qualification for a complete refund is applicable if your project has not yet commenced or if the proposed design style has not been accepted.
Partial Refund:
If you have accepted the initial design style but find the delivery in contravention of our delivery policy, a partial refund will be processed based on the completed work.
REFUND UNAVAILABILITY
Regrettably, refunds are not applicable for project phases already in progress. Special marketing services, given their expiration dates and limited availability, cannot be canceled. If this has caused inconvenience, we sincerely apologize. Please note that refunds on Skypark IT Solutions may take up to 5-7 business days to process.
CANCELLATION GUIDELINES
In adhering to our cancellation policy, transparency and candor remain paramount. The key conditions are as follows:
Requesting Cancellation:
To initiate a cancellation request, please contact our billing department or your designated account manager. Be mindful that approval from the relevant department is a prerequisite for cancellation requests.
Cancellation Timeframe:
You have a 24-hour window from placing your order to request cancellation, provided the project has not commenced.
Exemption for Third-Party Services:
Our cancellation policy does not extend to services offered by third-party vendors, encompassing hosting, web development, content creation, and related offerings.
Your satisfaction is our priority at Skypark IT Solutions, where policies blend assurance with creativity.
